At agminer.com, customer satisfaction and trust are our highest priorities. This Refund Policy outlines the terms and conditions for refunds, warranty coverage, and after-sales service. By purchasing from our store, you agree to the following terms:

1. Warranty Term and Refund Guarantee

  • We provide our customers with a refund guarantee of up to 100%.

  • In case of any issues, we kindly ask customers to first communicate with our team directly. Our staff will work closely with you to find a fair, win-win solution that ensures your satisfaction.

  • The After-Sales Maintenance Service period begins on the date of delivery. Complimentary after-sales service is available within 180 natural days.

2. Payment Security

  • We are proud to be the only online mining equipment store offering a highly secure payment system.

  • All transactions are processed through an advanced escrow system. This means:

    • Payments are first deposited into escrow (our company does not directly receive the funds).

    • Funds are only released to us once the customer confirms receipt of the order.

  • During the shipping process, customers retain 100% control over their funds, including the right to request a refund if necessary.

  • This system guarantees maximum security and peace of mind for our customers.

3. Machine Warranty and Post-Purchase Benefits

Machine Warranty & Free Accessories

  • Every machine purchased comes with a 12-month warranty.

  • Customers are also entitled to free accessories during the active warranty period.

  • To claim warranty service, simply contact our support team and provide your order number or the full name used during purchase.

Post-Purchase Benefits

  • 24/7 Support: Our expert staff are available around the clock for consultations, installation assistance, and technical support.

  • On-Site Service: We can arrange on-site visits for direct service and support (please note: additional fees may apply).

  • Community Access: After purchase, you will be invited to join our exclusive Telegram, Discord, and offline communities, where thousands of customers share knowledge, experiences, and support.

  • VIP Pricing: As a valued customer, you will enjoy VIP prices and special offers whenever new mining machines are launched.

4. How to Request a Refund

  • If you wish to request a refund, please contact our support team via the official communication channels listed on our website.

  • Our team will review your request and provide instructions for the refund process based on the specific situation.

  • Refunds will be processed through the same payment method used during purchase.

5. Contact Information

For all refund, warranty, or support requests, please contact us at:

📧 Email: admin@asicminerworld.com
🌐 Website: www.agminer.com

✅ This Refund Policy ensures transparency, fairness, and security for every customer of agminer.com.